Posts tagged ‘brand’

December 13th, 2011

Communication. Politics. Organizing leaks. Value. Stopping with brand DNA

by Laurent François

Many information are crucial, but remain within a tiny and closed community. How come an idea can get value?

It’s the main purpose of “The Ides of March”, or even  “Contagion“. A minority of people try to reach their goal (killing someone, protect themselves, widen their ego…), and even if they have great information, it’s utterly complicated to make them actually work. Most information remain where they’re from.

An information withou any value in a group “X” could have a bigger value in a group “Y”. Of course. When it comes to brands why only focusing on core-DNA instead of analyzing where there could be weak ties with diverse relevant people?

Recycling is a great marketing idea.

 

November 14th, 2010

Brand inexperience: a true Social Media Marketing goal?

by Laurent François

Citizens!

We’ve been talking a lot about brand experience these days. In an economy of attention more & more complicated, brands aim to focus again on consumers’ journey, starting from research, buying behavior & finally ending on the diverse usages / consumption of the product or service over time.

A necessary long-time approach as in our liquid & “liquifying” economy, new usages or needs postpone the death of a product life cycle. Movie industry is good example: you go to the theater, you watch a DVD or VOD, you sell & buy goodies. Or you can even implement products’ placement (thanks Thien for sharing the link). A Disney experience has proved for a long time the multiplying possibilities of a single idea. Mobile phones are now social browers, and that’s also interesting: any OS update is a new opportunity to get new services or start again certain usages; things you could not imagine while you were in the conception phase.

In a SWOT approach (strengths, weaknesses, oppportunities, threats), we most of time go too fast on opportunities, letting them dependent on brand assets, instead of focusing on the real context. Good consultants generally do a deep work in order to understand what the core competences are. But they obviously leave interns & juniors working on PESTEL (or environment) analysis. They normally keep too little time to go back to these insights. The problem is that if you remain too focused on brand experience, so to say on the product at the early stage, you destroy huge potentialities, prospectives, which can occur or just appear thanks to a new context.

In our pervasive environment, we should therefore invest time in a new practice: brand inexperience.

The devil is in the details; we could challenge ourselves:

  • in which ecosystem the brand should be present but seems invisible?
  • in which tribes can we find the brand that is used in very original ways, that were not anticipated by the “brand experience administrator”, so to say the brand value chain?
  • to which level do the user understand and use the brand? Is there a pool of users who drive the brand down or at perfectly immature stage? (think about Palm 10 years ago and compare it to iPhone today: we’re still smartphones’ teenagers. All.)



October 5th, 2010

Social media is not a moron. It’s your wife.

by Laurent François

Citizens! I confess, this is a scandalous adaptation of David Ogilvy’s famous quote “consumer is not a moron. it’s your wife”.

How come it’d even be true in Social Media? Few arguments:

  • consistency: as a brand you need consistency & reliance
  • authenticity: you’d better not hide nor change too much, otherwise you can lose your wife
  • originality: you don’t even have to be the same, you also have to sometimes be the best. Best restaurant, best experience, best idea. To make your couple fly again
  • balance: you cannot impose your vision only. You need to take in consideration your wife’s toughts & expectations

As you see, this ideal picture seems a bit odd in our liquid world:

  • more and more divorce
  • more and more unstable path

Would it mean that love marketing is already has-been in Social Media?

I’d basically answer yes. Because as in life in general, there are not only couples & weddings. There’s passion, two-time affairs, implicit deals etc. It’s time for Social Media marketers to move on. Moreoever if they want their strategies to be closer to real life consumers.

July 19th, 2010

Apple: the first brand to go against Social Media?

by Laurent François

Citizens!

A quick idea I had, chatting with some friends about Apple. So the iPhone 4 issue wouldn’t be that bad, because all the smartphones experience the same troubles? Thanks Steve Jobs for making us live in such a badass market. A very strange attitude for a guy who has the pretention to suggest “visions” to the world. Us.

The thing is that Apple is now going against 3 of its core assets, that used to make its core competences

  • going against fan-boys, not listening to what they say and need. Big problem at the end as fan-boys used to orientate and help newbies and simple people on forums. If you cut the information pipeline to fans, you cut it to the general public
  • massive leakage communication: Apple has now been communicating only through leakages these last 3 years. They now face a kind of trivialization, as observers are fed up with such mysteries for such empty realities. Moreover, these leakages are no longer reserved to a kind of vertical elites but…to anyone, looking for information about the last Apple updates. You cannot base your communication as if you were a story only made of teasers…because you need to tease for SOMETHING ELSE?uh!
  • the big Apple misunderstanding that if the company wants to control the pipeline (welcome to a beautiful world in which even media are extorted (30% !) and in which depending on Apple good will your apps will be validated or dismissed), Apple cannot control…people. Moreoever, people are no longer dependent on softwares or OS but on sharing and open web. Therefore to web browsers. Apple has just created a tourism bus (unique tours, unique & restricted choice of restaurants, unique path…fantastic for the retired) whereas people are more and more looking for a car, to park anywhere and go whenever they want

A great performance, an innovative one: the first brand to go against Social Media?